Frequently Asked Questions
Everything you need to know about your NUXE beauty experience.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for skincare products?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are NUXE products tested on animals?
No, NUXE does not test its products or ingredients on animals, in compliance with European regulations. We are committed to ethical beauty practices and safety.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout.
How do I choose the right product for my skin type?
Each product page features a detailed description of the suitable skin types. You can also use our online skin diagnostic tool or contact our beauty experts for personalized recommendations.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.